Import Process


The Clearing and Forwarding Agent (CFA) must have obtained a CUSTOMS RELEASE ORDER (CRO) from TRA and a DELIVERY ORDER (DO) from a Shipping Agent and present the documents to  TICTS Billing Office.

TICTS will verify the details in the documents provided against ASYCUDA and the delivery details from Shipping Lines.

TICTS will then raise an invoice for TICTS charges and TPA Wharfage.

The CFA must then settle all charges with the TICTS’s through Bank

Billing Process (Click to view visual plan)


Once payment is made the CFA take the invoice and confirmation of payment from the Delivery Office and make a Delivery Booking.

CFA presents the Tax invoice at the Delivery office after paying all TICTS' dues at Billing Office.

CFA also presents his TICTS ID, Truck Registration Card and Drivers license.

TICTS Delivery Office checks if there is any additional storage before making any booking. If there is an additional storage, an MPS (Miscellaneous Port Storage Invoice) shall be raised.

Once TICTS is satisfied with all documentations, the CFA is advised of the available Booking slots for selection.

Delivery Process (Click to view visual plan)


Booking Slots are created by the Landside Manager’s office on a daily basis in nGen (TICTS new operating terminal system.) These slots are for all Terminal Bookings i.e. Road Deliveries, TRA Verification, and Truck Loading at RMG and Rail Wagons. Depending on the present yard containers density,

TICTS open Slots as follows. (All figures are Per Day)

  • Road Deliveries – up to 600 Containers.
  • TRA Verification- up to 25 Containers.
  • Truck Loading at RMG - up to 30 Containers.
  • Rail Wagons dependent on the number of Wagons available.


Delivery office Clerks encode all Tax invoice details, CFA- ID no, Truck and Driver particulars in the System to produce an EIR (Equipment Interchange Report).

The EIR will indicate the Delivery date, Entry time, Entry gate, Container’s particulars, etc.

EIR is handed over to the CFA to allow entry of the Truck.

The CFA must therefore arrange for a truck to arrive at the Port ahead of the booking time, So as to allow for entry and collection of the containers within the specified time.